Facility Services
Welcome! At Penn GSE Facility Services, we strive to go the extra mile to provide exceptional support to our students, faculty, and staff. Our services include building security, facility maintenance, housekeeping, mail delivery, relocations, and renovations.
Mail Delivery at Penn GSE
3700 Walnut Street
Interoffice and delivery service mails are dropped off at the guard's desk. The guard at the front desk will separate the mail into the different departments of GSE, which is then delivered to mailboxes on various floors.
Packages from delivery services (USPS, UPS, Fed Ex, etc.) are retained at the front desk. The guard will send out an email to the recipient for pick up.
(Note: Due to limited storage capacity, please pick up your packages as soon as possible. Also, please do not send personal household items to GSE. Unless previously notified, items not from official delivery services will be turned away.)
Stiteler Hall
Mail with a Stiteler delivery address is generally delivered to 3700 Walnut or dropped in the mail bin by the Stiteler 2nd floor entrance. Mail dropped at 3700 Walnut will be brought to Stiteler 2nd floor and will be distributed to the recipients' mailboxes.
Packages with Stiteler addresses are generally delivered to 2nd floor Stiteler, or if building access is unavailable, to 3700 Walnut. An email will be sent to recipients for pick up if packages brought to 3700 Walnut.
Solomon Building
Mail with a Solomon address is generally delivered to 3700 Walnut. Mail will be separated into the respective folders and mailboxes. Those in Solomon may retrieve their mail from the 2nd floor mailboxes in 3700.
Packages with a Solomon address are delivered to 3700 Walnut and retained at the front desk. The guard will send out an email to the recipient for pick up.
3440 Market Street
Mail with 3440 Market address for 3440-560 and 3440-370 is dropped off in a locker by the main lobby elevators. It is picked up and distributed into mailboxes on the 5th floor, and delivered to offices on 3rd floor.
Small to medium size packages with a 3440 Market address are delivered with mail to the lobby mailboxes, where they will be picked up and brought to the 3rd or 5th floor. Larger sized packages or large quantity of boxes are dropped off by delivery service outside the door to either 3440-560 or 3440-370.
| INCOMING | ||||
|---|---|---|---|---|
| Mail Type | 3700 | Stiteler | Solomon | 3440 |
| Interoffice Mail | Delivered daily by Penn Mail Services to the front desk of GSE. Mail is retrieved by Facilities and delivered to the 2nd floor mailboxes to be distributed to the respective mail slots. | Delivered daily by Penn Mail Services to the front desk of 3700. Mail is retrieved by Facilities and delivered to 2nd floor mailboxes of Stiteler to be distributed to the respective mail slots. | Delivered daily by Penn Mail Services to the front desk of 3700. Mail is retrieved by Facilities and delivered to the 2nd floor mailboxes to be distributed. People in Solomon may retrieve the mail from the 3700 2nd floor mailboxes. | Delivered daily to the locker in the lobby. Mail is retrieved by Facilities and distributed to 5th floor mailboxes and 3rd floor offices. |
| Delivery service mail (USPS, UPS, FedEx) | Delivered daily to the front desk of GSE. Mail is retrieved by Facilities and delivered to the 2nd floor mailboxes to be distributed to the respective slots. | Delivered daily to the mail bin on 2nd floor entrance of Stiteler. Couriers will need to press the buzzer to request access into the building. The mail will be brought to the 2nd floor mailboxes to be distributed to the respective slots. | Delivered daily by Penn Mail Services to the front desk of 3700. Mail is retrieved by Facilities and distributed to the 2nd floor mailboxes. Occupants of Solomon may retrieve their mail from the 3700 2nd floor mailboxes. | Delivered daily to the lobby mail locker. Mail is retrieved by Facilities and distributed to 5th floor mailboxes and 3rd floor offices. |
| Delivery service packages | Packages are delivered to the 3700 Walnut guard's desk. Recipient notified via email of delivery and will need to retrieve from front desk. Signatures will be required as confirmation of pickup. | Packages are generally delivered to 2nd floor entrance if delivery service gains building access. (Couriers are "buzzed into" buildings by 3700 guard.) Packages are then placed by the 2nd floor mailboxes which are to the left of the 2nd floor entrance. | Packages are delivered to the guard's desk. Recipient notified via email of delivery and will need to retrieve from front desk. Signatures will be required as confirmation of pickup. | Packages are generally left in the locked mailboxes in the lobby, and will be brought to 5th floor mailboxes or 3rd floor offices on a daily basis; larger packages may be delivered to the entrance of the 3rd and 5th floor suites. |
| Mail run: 3700 - 3440 | Mail that needs to be delivered to 3440 offices can be placed in the 3440 slot of the 3700 - 2nd floor mail area. | N/A | N/A | Mail that needs to be delivered to 3700 Walnut/Stiteler/Solmon can be placed in the 3700 slot of 3440 - 5th floor mail area in 3440. |
| OUTGOING | ||||
| Mail Type | 3700 | Stiteler | Solomon | 3440 |
| Interoffice Mail | All outgoing mail is placed in the bins underneath the mailboxes on 2nd floor GSE. From there, they will be collected by Penn Mail Services to be sent out within 1-2 days. | All outgoing mail is placed in the bins underneath the mailboxes on 2nd floor GSE. From there, they will be collected by Penn Mail Services to be sent out within 1-2 days. | All outgoing mail is placed in the bins underneath the mailboxes on 2nd floor GSE. From there, they will be collected by Penn Mail Services to be sent out within 1-2 days. | Mail is placed in the outgoing bins beneath the mailboxes on the 5th floor. They will be brought to the mail room in the basement, where mail is left in a box for pick-up. |
Facilities Quick Info
Room Reservations (Pennkey required).
**Floor plans and classroom details can be found on the Information by Building page.
Penn Mail Services
Building Policies
Maintenance & Repairs
- Facilities After-Hours Help
215-898-7297
Main Penn facilities line
Security and Safety
Defibrillator Location
3700/GSE/Stiteler
Main lobby across from security desk (GSE AEDs-Phillips Heart Start)
Third floor West lobby (3700/GSE on the pillar)
Third floor common area by 397 (Stiteler Hall)
3440 Market Street
Fifth floor across from the elevator outside Innovation Center
Penn Emergencies
215-573-3333 or 511 from campus phone
Escort Service
215-898-WALK or 215-898-RIDE
GSE Security Desk
Phone Number: 215-746-6944
Guard is required for off-hour events (at the organizer’s expense). It is the organizer’s responsibility to contact Tony Delgozzo (tonydel@upenn.edu) to request a guard. A minimum 4-hour shift is required.
Hours of Operation
10:00am - 4:00pm
| Building | Monday - Thursday | Friday | Saturday | Sunday |
|---|---|---|---|---|
| 3700 Walnut St., Floor 1, 3 | 8:00am - 10:00pm | 8:00am - 10:00pm | 10:00am - 4:00pm | 10:00am - 4:00pm |
| 3700 Walnut St., Floors 2, 4 | 8:00am - 5:00pm | 8:00am - 5:00pm | 10:00am - 4:00pm | 10:00am - 4:00pm |
| 3440 Market Street | 7:00am - 8:00pm | 7:00am - 8:00pm | 8:00am - 2:00pm | Closed |
| 3440 Market Street, 3rd Floor Business Office | Card access only | Card access only | Card access only | Closed |
| 208 South 37th Street (Stiteler Hall Building) | 9:00am – 9:00pm | 9:00am – 9:00pm | Closed | Closed |
| 3720 Walnut Street (Solomon Building) | 9:00am – 6:00pm | 9:00am – 6:00pm | Closed | Closed |
Facilities FAQ
I’m a GSE student. Can I come into 3700 Walnut to study on the weekends?
GSE students may use the open student spaces throughout the GSE building to study during building hours, which runs from 8am-10pm on weekdays and 10am-4pm on Saturdays and Sundays.
Can I get into 3440 Market St. with my PennCard after hours?
No, you may only access the building after 8 p.m. with a Science Center card. If you need to obtain one, please reach out to Tony Delgozzo.
I’m locked out of my office. Who do I call?
If you are locked out during working hours, please contact Tony Delgozzo. If you are locked out during off-hours and the security guards cannot help you, reach out to the main Penn facilities line, 215-898-7297.
If the temperature is too cold in my office, may I use a space heater?
No. Space heaters present a fire hazard and may blow fuses, so they should not be used in the buildings. Please reach out to facilities for alternative solutions to temperature issues.
Who do I contact to report a problem with the temperature of a room?
Please submit a ticket via the Facilities Website.
