Skip to main content

BlueJeans - Getting Started

BlueJeans is a cloud based cross platform video conferencing service that makes it easy to collaborate. It can be started and joined via a PC, Mac, smartphone, or regular landline (audio only). Each meeting can accommodate up to 200 participants and supports recording of the meeting and screen/media sharing.


Browser Requirements: Firefox, Safari, Chrome
Trouble Connecting or have Questions? See our FAQs below.


Accessing BlueJeans

NOTE: You do not need an account to participate in a meeting. You will need an account to schedule or moderate a meeting. Follow the steps below to create and/or access your account.

  1. To access BlueJeans service, go to https://upenn.bluejeans.com (Your email address must be set to “public” in the Penn Directory– see our FAQs below for more information.)
  2. Click the Login button on the left-hand side
  3. Type in your PennKey username and password.
  4. Authenticate using two-step verification, if prompted. (Your browser may already be authenticated, in which case this step is not necessary.)

Downloading the BlueJeans App

  • For the best meeting experience, we recommend joining your meeting with the BlueJeans App. The BlueJeans App will automatically install when you join your first BlueJeans meeting. Learn more about the BlueJeans Desktop App.

Scheduling a One-Time Meeting

  1. Log in (https://upenn.bluejeans.com)
  2. Click the Schedule Meeting button.
  3. Enter a title for your meeting in Meeting Title
  4. Enter Date and Time.
  5. Type in the email addresses of your meeting participants.*
    1. * If you don't want to type or copy/paste email addresses in now, you will be able to add them later or copy a link to send to participants separately.  Be aware that anyone with the link will be able to join your Virtual Meeting, so you should take care not to post it publicly.
  6. Recommended Advanced Settings when using BlueJeans for Classes: We recommend that you consider using the following advanced settings when using BlueJeans for instruction before clicking the "Schedule Meeting" button:
    • Click on Advanced Options, then Edit My Meeting Settings. A new window will open with the Meeting Settings page.
    • Scroll down and click on Scheduled Meeting
      Choose Scheduled Meeting Tab
      Scheduled Meeting Tab
    • Check the box next to the following settings to prevent distracting echoing, feedback, and background visuals and noise for you and other participants:
      • "Mute participants on entry"
      • "Turn off participant video on entry"
      • "Silent participant entry mode"
    • Students will have their microphones and videos muted when they enter the meeting, but will be able to unmute themselves to ask questions or interact if necessary. These settings also ensure that no sound will play as participants enter and exit the meeting. 
  7. Click the Schedule Meeting button.
  8. To copy the link to your meeting, click the icon next to the meeting URL.

Using Your Personal Meeting

Your BlueJeans account comes with a permanent Personal Meeting called "My Meeting." Using your Personal Meeting URL is the simplest way to invite someone to a meeting. Your personal URL is typically https://bluejeans.com/yourPennKey. Underneath this “vanity” URL is your BlueJeans ID that you’ll see also listed as https://bluejeans.com/NUMBERS. Either URL will open your room if you send to others*.

  • Find your personal "My Meeting" URL on your Meeting Settings page under "Default Scheduling Options."
    BlueJeans Meetings Settings page with annotated circle around personal meeting url.
  • Recommended Settings for Your Personal Meeting: Since anyone with the link will be able to join your meeting, we highly recommend adjusting the Settings to deselect "Start meeting without moderator."
    BlueJeans Meetings Settings page with arrow pointing to Start meeting without moderator setting.

*Note: You may need your moderator code (also found on your Meeting Settings page) if you aren’t starting your meeting from https://upenn.bluejeans.com.

BlueJeans FAQs

  1. Do I need to have an account to participate in a Meeting?
    No, you do not need an account to participate in a meeting. You do need to log in with your Pennkey to schedule or moderate a meeting
  2. How many participants can be in one meeting?
    You can have up to 200 participants in one meeting
  3. What are the system requirements for using the service?
    Windows 8, Windows 7 SP1 and above, Windows Vista SP2, Mac OS X 10.6 and above, Android Devices and iOS devices
  4. How can I find more information for how to use BlueJeans?
    You can find a user guide that contain information for how to use this service at http://bluejeans.com/support
  5. Can I set up an International meeting?
    There are a number of international numbers available (see http://bluejeans.com/numbers) for attendees who want to phone into your meeting.
  6. Can I use Google Chrome?
    Google Chrome will work with BlueJeans but requires an extension for some of the features. For more information, see https://bluejeans.com/chrome
  7. How can I fix problems with the service?
    For problems with the video quality, try exiting and re-entering the meeting. For problems with audio, review BlueJean’s audio troubleshooting tips.
  8. Why is my meeting still waiting for a moderator when I am the moderator and have already joined the meeting?
    If you are the moderator of the meeting, please join the meeting by logging in at https://upenn.bluejeans.com.
  9. I’m getting an authentication error, what could be wrong?
    There are several reasons you might be getting an authentication error:
    1. Your email address is unpublished in the Penn Directory. For now, you’ll need to publish your email address in Penn’s directory in order to be able to use the BlueJeans Virtual Meeting service. It may take up to 2 hours for your new setting to take effect, and allow you to log into BlueJeans. You can “unpublish” it again after 2 hours and you’ll still be able to use the service.
    2. You don’t have an account from a participating school, or your account does not include an email address. You’ll need to contact Penn GSE Information Technology for further help.

 


 

For additional help and support:
Submit a ticket to Penn GSE Information Technology or check out the BlueJeans Knowledge Base.